Visibility of transfers

Incident Report for Lunar

Resolved

This incident has been resolved.

Posted Feb 28, 2023 - 15:37 CET

Monitoring

A fix has been implemented, and we are monitoring the results.

Posted Feb 28, 2023 - 11:54 CET

Update

At the moment, we are encountering issues with incoming and outgoing transfers not reflecting on some of our customers' accounts. This is causing delays in the transfer process.

Posted Feb 28, 2023 - 09:52 CET

Identified

We are experiencing problems with some customers seeing their incoming transfers not showing on their accounts.

We do see that the money is arrived in the account but is not shown to the customer.

We have indicated the problem and working on a solution.

Posted Feb 28, 2023 - 07:27 CET

This incident affected: 💸 Transfers (🇩🇰 Danish transfers, 🇸🇪 Swedish transfers).