Monitoring - A fix has been implemented by our Bank Central, and we are monitoring the results of this fix.
Mar 28, 2023 - 17:57 CEST
Identified - The issue has been identified, and our bank central is investigating the problem.
Mar 28, 2023 - 17:03 CEST
Investigating - We have an issue with our external collaborators. That means some of our users not being able to receive SMS verification codes when trying to sign up. This is both for business and private users.
The issue is only related to Danish users.

Mar 27, 2023 - 11:22 CEST
📱Platform Degraded Performance
🔒 Sign in Operational
🤝 Sign up Degraded Performance
💳 Card transactions Operational
🇩🇰 Danish card transactions ? Operational
🇸🇪 Swedish card transactions ? Operational
🇳🇴 Norwegian card transactions ? Operational
💸 Transfers Operational
🇩🇰 Danish transfers ? Operational
🇸🇪 Swedish transfers ? Operational
🇳🇴 Norwegian transfers ? Operational
📈 Invest Operational
🇩🇰 Invest Denmark Operational
🇸🇪 Invest Sweden Operational
🇳🇴 Invest Norway Operational
💲Crypto Operational
🇩🇰 Crypto Denmark Operational
🇸🇪 Crypo Sweden Operational
⚡️ Top-up Partial Outage
🇩🇰 Top-up Denmark ? Operational
🇸🇪 Top-up Sweden ? Partial Outage
🇳🇴 Top-up Norway ? Operational
💰 Credit Operational
🇩🇰 Loans Denmark Operational
🇩🇰 Split or defer payments Denmark Operational
🇸🇪 Peer to peer lending Sweden Operational
🔗 Connect bank Operational
🇩🇰 Connect bank Denmark Operational
🇸🇪 Connect bank Sweden Operational
🇳🇴 Connect bank Norway Operational
🏢 Business Operational
Online payments for webshops Operational
🧑‍🚀 Customer support Operational
💬 Support Chat ? Operational
📧 Email ? Operational
☎️ Phone ? Operational
Open Banking Operational
Open Banking - Sandbox ? Operational
Open Banking - Production ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Lunar Core API Uptime
Fetching
Lunar Core Api Mean Latency
Fetching
Open Banking
Fetching
Past Incidents
Mar 28, 2023

Unresolved incident: Problems with top-up.

Mar 27, 2023

Unresolved incident: Some users is not able to receive SMS verification codes when trying to signup..

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Resolved - This incident has been resolved.
Mar 23, 14:47 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 14:34 CET
Update - We are continuing to investigate this issue.
Mar 23, 13:46 CET
Investigating - We have currently problems with all top-ups in the app if you are using Swish.
We are investigating the issue

Mar 23, 13:46 CET
Mar 22, 2023

No incidents reported.

Mar 21, 2023
Resolved - This incident has been resolved.
Mar 21, 13:31 CET
Identified - We are currently experiencing that you cannot see your card information in the app. That is, card number, expiry date and CVC number
Mar 21, 13:24 CET
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.