We can confirm that the problem has been fully resolved and that all services are back to normal.
We can also confirm that everything that was delayed has now been processed. We will monitor our systems to ensure we stay operational.
We apologize for the inconvenience.
Resolved
We can confirm that the problem has been fully resolved and that all services are back to normal.
We can also confirm that everything that was delayed has now been processed. We will monitor our systems to ensure we stay operational.
We apologize for the inconvenience.
Monitoring
Our payment infrastructure provider has now resolved the issue.
We are currently monitoring the situation and making sure that everything that was delayed by this issue is processed.
We will keep you updated once more information becomes available.
Investigating
Our payment infrastructure provider is currently experiencing technical issues. As a result, some transfers sent to or from Lunar via instant transfer or MobilePay may be delayed.
We can also confirm that the creation of new accounts and betalingsservices, and connecting Nemkonto, is happening but is delayed.
We are in close dialogue with them while they work to resolve the issue. As soon as it is resolved, we will make sure that all delayed items are processed.
We will keep this updated once more information becomes available.
