We can confirm that MobilePay has implemented a fix to resolve this issue. Traffic is resuming, and transfers sent after 15:33 are processing normally again.
A small number of transfers sent during the outage (10:45–15:33) are also coming through. As mentioned earlier by MobilePay, any remaining transfers should reach customers by Monday at the latest.
We are resolving this on our end, but will continue monitoring to ensure all transfers sent during the outage are properly posted to customers' accounts.
Resolved
We can confirm that MobilePay has implemented a fix to resolve this issue. Traffic is resuming, and transfers sent after 15:33 are processing normally again.
A small number of transfers sent during the outage (10:45–15:33) are also coming through. As mentioned earlier by MobilePay, any remaining transfers should reach customers by Monday at the latest.
We are resolving this on our end, but will continue monitoring to ensure all transfers sent during the outage are properly posted to customers' accounts.
Monitoring
We are starting to see traffic from MobilePay again as of 15:33.
We are currently investigating whether transfers after this time are being received as normal.
We will keep you updated once we have completed our investigation.
Monitoring
We unfortunately do not have a new update.
We are currently monitoring the issue and will provide updates as soon as more information becomes available.
Investigating
MobilePay has reported that they are currently experiencing a full system outage.
As a result, all transfers made from 10:45 a.m. onward will be delayed until their systems are fully operational again. MobilePay is actively working on a fix and has confirmed that funds sent during this outage will be received by Monday morning at the latest.
We are monitoring the situation closely and doing everything we can to help. However, as this issue is entirely on MobilePay's end, we are unable to speed up the process. We will process and post these transfers as soon as they reach us. For any questions regarding delayed transfers or technical issues, please contact MobilePay support directly.
If you need to make a transfer in the meantime, we recommend using the Instant Transfer feature in the Lunar app.
We will keep you updated as soon as more information becomes available.
